Terms & Conditions

1. About Our Services

Click Fusion LLC is a digital marketing company and software house providing services that may include:

• Digital marketing and social media marketing
• Search engine optimization (SEO) and search engine marketing
• Paid advertising and social media management
• Content creation, branding, and graphic design
• Website design and development, including e-commerce
• Mobile application development
• Custom software, web applications, and SaaS development
• UI/UX design
• Software maintenance and support
• Hosting and technical services
• Business automation and integrations
• Other technology and digital services agreed with the Client

The specific services provided to each Client will be defined in a written contract, proposal, quotation, or service agreement.

2. Contract / Service Agreement

Before starting a project or providing ongoing services, Click Fusion LLC and the Client will enter into a written contract or service agreement. The contract may include the description and scope of services, project requirements, deliverables, milestones, estimated dates or service period, project/service fee, payment schedule, revisions, Client responsibilities, maintenance and support terms, refund and cancellation terms, intellectual property ownership, and other project-specific terms.

The signed contract and these Terms govern the relationship between the Company and the Client. If there is a conflict, the signed contract will take precedence for that specific matter.

3. Project Scope

The Company will provide the services and deliverables specifically described in the applicable contract or approved proposal. Work outside the agreed scope may be treated as additional work and may require additional fees, additional time, or a written change request or revised agreement.

4. Project Timeline

The estimated timeline for each project or service will be stated in the applicable contract or proposal. The Company will make reasonable efforts to complete the agreed services within the specified timeframe.

Timelines may be extended because of Client delays, delayed approvals, changes to requirements, additional requested work, delayed payments, third-party services or platforms, government approvals or requirements, technical issues outside the Company’s reasonable control, or other events beyond the Company’s reasonable control. Significant delays will be communicated where reasonably possible.

5. Client Responsibilities

The Client agrees to provide all information, documents, credentials, content, approvals, access, and other materials reasonably required to perform the services. The Client is responsible for ensuring that information and materials supplied are accurate, complete, lawful, and authorized for use. Client-caused delays may extend the project timeline.

6. Software and Website Development

For software, website, mobile application, and other development projects, requirements will be defined in the applicable contract or project specification. The process may include requirement gathering, planning and design, UI/UX development, development, testing, Client review, revisions, final delivery, and deployment where applicable.

Revisions, milestones, testing procedures, deployment requirements, and maintenance/support services will be determined by the applicable contract. Features not included in the original scope may be treated as additional work.

7. Digital Marketing Services

The Company may manage campaigns, advertising accounts, social media platforms, SEO activities, content, analytics, or other marketing activities according to the agreed service package.

Marketing results may depend on market conditions, competition, advertising platform policies, search engine algorithms, customer behavior, budget, industry conditions, third-party platform changes, and the Client’s products, services, pricing, website, or reputation. Unless expressly guaranteed in a written contract, the Company does not guarantee specific sales, leads, rankings, followers, traffic, revenue, or advertising results.

8. Advertising Budget

Unless specifically stated otherwise, advertising budgets paid to platforms such as Google, Meta, TikTok, LinkedIn, or other advertising networks are separate from the Company’s service fees. The Client is responsible for paying the required advertising budget directly or through the agreed payment method.

The Company is not responsible for advertising platform charges, policy decisions, account suspensions, rejected advertisements, or third-party platform changes.

9. Payment Terms

The Client agrees to pay all fees according to the schedule stated in the contract, proposal, quotation, or invoice. Payment may be structured as full payment in advance, deposit plus milestone payments, monthly payments, or another schedule mutually agreed in writing.

The Company may suspend work if payments are overdue. Payment delays may also affect the project timeline.

10. Refund Policy

The Company is committed to providing the agreed services within the service period stated in the signed contract.

If the Company fails to provide the agreed services within the contractual service period, and the failure is not caused by the Client or circumstances outside the Company’s reasonable control, the Client will be entitled to a full refund of the amount paid for the affected services. Once eligibility is confirmed, the Company will process the full refund within 30 days, normally using the original payment method where reasonably possible.

This refund policy does not apply to Client-caused delays, failure to provide required information or access, non-payment or late payment, Client-requested changes, additional requirements outside scope, third-party platforms or providers, government actions or approvals, force majeure events, or other circumstances outside the Company’s reasonable control. Project-specific refund terms in the signed contract also apply.

11. Cancellation by Client

A Client wishing to cancel a project or service must provide written notice. Any refund resulting from cancellation will be determined according to the signed contract and work already completed.

Amounts paid for completed services, approved deliverables, third-party costs, advertising expenditure, hosting, licenses, subscriptions, or other non-refundable expenses may not be refundable unless otherwise agreed in writing or required by applicable law.

12. Cancellation or Termination by Company

The Company may suspend or terminate services if the Client fails to make required payments, provides false or misleading information, requests unlawful services, abuses or threatens Company employees, repeatedly violates the contract, uses the Company’s services for illegal activities, or otherwise materially breaches the agreement.

Where appropriate, the Company will provide notice and an opportunity to resolve the issue before termination. Any refund following termination will be handled according to the applicable contract and applicable law.

13. Intellectual Property

Unless otherwise stated in the signed contract, intellectual property belonging to the Company before the project—including existing code, frameworks, libraries, templates, tools, systems, processes, methodologies, and know-how—remains the Company’s property.

Ownership of custom-developed software, website code, designs, graphics, content, documentation, or other Client-specific deliverables will be determined by the applicable contract. Where ownership is transferred, transfer may occur after all outstanding amounts are paid.

Third-party software, plugins, APIs, fonts, stock images, libraries, open-source components, and other third-party materials remain subject to their respective licenses and terms.

14. Source Code

For software and website development projects, access to source code will be provided only where expressly included in the signed contract. Unless otherwise agreed, the Company may retain ownership of reusable frameworks, libraries, development tools, internal systems, and pre-existing code used to deliver the project.

15. Hosting, Domains, Software and Third-Party Services

Projects may require third-party services such as domain registration, web hosting, cloud services, payment gateways, APIs, software licenses, plugins, advertising platforms, email services, analytics platforms, or other external services. Third-party fees may be charged separately.

The Company is not responsible for changes, interruptions, price increases, suspensions, security incidents, or failures caused by third-party providers.

16. Revisions and Changes

The number of included revisions will be specified in the contract or proposal. Requests beyond those revisions may incur additional charges and may extend the project timeline. Changes to approved designs, requirements, features, functionality, or content may also be treated as additional work.

17. Testing and Client Approval

For websites, software, and applications, the Client may be required to review and approve deliverables. The Client is responsible for promptly identifying errors or required changes during the agreed review period. After approval, further changes may be treated as additional work unless the issue is a defect covered by the agreement.

18. Maintenance and Support

Unless specifically included in the contract, ongoing maintenance, technical support, security updates, hosting management, content updates, and future development are not automatically included in the original project fee. Maintenance and support may be provided under a separate agreement or monthly service plan.

19. Confidentiality

Both the Company and the Client agree to keep confidential information received from the other party confidential. Confidential information may include business information, customer information, financial information, software specifications, source code, passwords, strategies, marketing plans, and other non-public information.

This obligation does not apply to information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law.

20. Account and Password Security

The Client is responsible for providing accurate account information and maintaining the security of passwords and access credentials provided to the Company. Client credentials should not be shared with unauthorized persons.

The Company will take reasonable measures to protect credentials and information provided to it, but cannot guarantee absolute security of information transmitted through the internet or third-party platforms.

21. Prohibited Activities

The Client must not use the Company’s services for illegal, fraudulent, deceptive, abusive, or unauthorized activities. The Company reserves the right to refuse or terminate services that it reasonably believes violate applicable laws, third-party platform policies, or these Terms.

22. No Guarantee of Business Results

While the Company will use reasonable professional efforts to provide high-quality services, digital marketing and technology services can be affected by factors outside the Company’s control.

Unless specifically stated in a signed written contract, the Company does not guarantee a specific number of customers, amount of revenue, advertising results, SEO rankings, leads or sales, app downloads, website traffic, business growth, or any specific financial outcome.

23. Limitation of Liability

To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of its services.

The Company will not be responsible for losses caused by third-party platforms, hosting providers, advertising networks, payment gateways, APIs, search engines, social media platforms, or other external services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

24. Force Majeure

The Company will not be responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, war, government actions, internet or infrastructure failures, widespread technical failures, pandemics, strikes, or other extraordinary circumstances. The Company will make reasonable efforts to notify the Client and resume services when reasonably possible.

25. Data and Privacy

The Company may collect and process information necessary to provide services, communicate with the Client, process payments, maintain accounts, provide support, and comply with applicable legal obligations. The use of personal information is also governed by the Company’s Privacy Policy.

26. Communication

The Company may communicate with the Client through email, telephone, WhatsApp, messaging applications, project management systems, or other agreed methods. The Client is responsible for keeping contact information updated.

Written communications may be used as evidence of project approvals, requirements, changes, and other instructions where permitted by applicable law.

27. Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith communication and negotiation. If it cannot be resolved through negotiation, the parties may use the dispute-resolution process specified in the signed contract or any other remedy available under applicable law.

28. Governing Law

These Terms and the relationship between the Company and the Client will be governed by the laws and jurisdiction stated in the applicable signed contract or otherwise required by applicable law. Any legal proceedings will be subject to the applicable jurisdiction specified in the contract or applicable law.

29. Changes to These Terms

The Company may update these Terms from time to time. Updated Terms will be published on this page with a revised “Last Updated” date. Updates do not automatically modify an existing signed contract unless agreed by both parties or otherwise permitted by applicable law.

30. Entire Agreement

The signed contract, proposal, quotation, invoices, applicable service specifications, and these Terms constitute the agreement between the Company and the Client concerning the relevant services, subject to any specific terms stated in the signed contract.

31. Acceptance

By purchasing or using the Company’s services, the Client acknowledges that they have read and understood these Terms. For projects requiring a written agreement, the Client and Click Fusion LLC will enter into and sign a contract before the project begins or services commence, unless otherwise agreed in writing.

By signing the contract, making payment, or otherwise accepting the services, the Client agrees to be bound by the applicable terms.

32. Contact Information