Northgate Health
A patient scheduling platform for a four-clinic network
Challenge: Northgate Health ran scheduling across three different tools and a shared spreadsheet, causing double-bookings and a 22% patient no-show rate.
Solution: We built a custom scheduling and records platform with automated SMS reminders, a provider-facing calendar, and role-based access across all four locations — delivered in a ten-week sprint cycle.
Result: Consolidated scheduling into one system and cut no-shows dramatically within the first full quarter of use.